Aircraft Operators, Pilots and FBOs use FlightBridge to send service request orders. These requests arrive in your email inbox. You can also view these requests by logging into your FlightBridge Vendor account.
Customers often ask questions or request information that require your response via these requests. Your “click” in response to acknowledge their service request and providing answers to any questions, makes it virtually effortless to offer your customer the peace of mind that comes with knowing their request is appreciated.
Your customer has chosen to communicate electronically for several reasons:
- Shared desire to save time
- Work more efficiently
- Build a seamless, productive and lasting relationship
- Watch for emails from FlightBridge Customer Service as these are catering order requests from your Customers using the FlightBridge system. Click the
button within the email to easily respond.
- The next screen is where you can select a fulfillment status, see any special preparation notes as well as preferences and allergies provided by the Customer.
Select one of the response options to let your Customer know if you can or cannot fulfill their request. See step 3 in the guide below for a view of the confirmation pop up window.
The Item section will include the items requested, preparation notes, quantity, Pax/Crew assignment as well preferences and allergies.
Delivery location, date, time, flight information and attachments are included in the Request Information section. Select the Attachments button to view any files the Customer attached along with the order.
The Customer's contact information, preferred payment preference, request status and fulfillment status.
View special instructions requested by the Customer regarding the car service order.
When you select one of the three response options (Confirm Request, Mark as in Position or Decline Request), a pop up window will appear which you can utilize to set the request status by providing information such as a confirmation number, quote, invoice total and any fulfillment notes. Your Name is the only required field in order to Save the status.
- The Customer will then be notified of your status selection and the Request Status section will be updated accordingly.
Alert: If you do not Confirm or Decline the catering request, it forces the Customer to call you to make sure you received their information. Your Customer has chosen to send these Notifications electronically via FlightBridge to save time and avoid those extra phone calls. Below is a view of what the Customer sees inside of their FlightBridge system.
Interested in a potential partnership opportunity? Click here to learn more about how service providers, vendors and suppliers partner with FlightBridge.
