This article is for users of the Operator tool. Looking for something else? → Requesting Catering - FBO Users

This guide shows how to request catering and receive a confirmation electronically from your preferred provider.  

1. Start on the Active and Upcoming Trip screen by clicking and selecting Catering.
   
   
   
2. If you're working from your main Schedule View, select your leg and click Add Catering.
   
   
   
   
3. Select a Catering Provider from the list to begin the catering order.
   
   
   
4. On the catering order screen you will find:
   
   
   • Delivery Address will automatically pre-fill to the FBO or you can search for an alternate delivery address.
   • Delivery Date is pre-set to match the aircraft's departure and the Delivery Time defaults to 2 hours before the ETD
     • Note: Date and Time of delivery are customizable
   • Select appropriate label for whom the catering request is for: Crew & Pax, just Crew or just Pax.
   • Select Payment Method from drop down list (optional).
   • Click   to pull up the Caterer's menu for an idea of what they offer.

5. Easily attach the catering order or any associated documents into the request by selecting .
   
   

6. Use the below fields to begin entry of items to be included in the Catering Request.
   
   

• Food Item - Place the name of the first item of the order in this field.
  • Note: Type ahead will generate available options for easy selection of field entry. Some drop down options will generate helpful ordering instructions notes to assist user with the Preparation Notes field.<
    
    
• Preparation Notes - Utilize this field to enter specific details about the item being ordered.
  • Example: When ordering a sandwich box lunch, specify sandwich meat, choice of cheese, type of bread, lettuce, tomato, onions, mayo or mustard. Also specify side item of fruit, chips, pasta or potato salad and dessert selection of cookie or brownie.
    
    
• Quantity - Utilize Quantity to note the number of items or servings being ordered.
  • Note: Quantity automatically defaults to 1.
    using-standard-notes-attachments-aircraft-operator
• Unit - Unit automatically generates when any drop down available options are selected for an item. When standard item options are not selected, the unit defaults to each.
  
  
• Note to Caterer -These are pulled from the passenger/crew profile and are something you want to always pass along.
  • Example: kosher, gluten free and vegan.
    
    

•  Internal notes - These appear to remind you of the traveler's preferences however, they may not apply to every order and as such are not passed along to the caterer.
  
  
• Request Notes - Use this field for entry of any special requests you need the caterer to be notified of regarding the entire order. Standard Notes can be utilized when selected. 
  • Example: Extra setups are required, microwave/oven heat only.
    
    

7. Select  when item entry is complete. Once Add is selected, next line item field will display for entry.
   
   
8. Once you have your catering order complete,  you have the option to select  which allows you to build up the order early, save and then come back to update it prior to submitting to the vendor or .
   
   
   
9. The caterer’s change to the Fulfillment status will reflect accordingly on the Trip Listing Page and on the Schedule View.
   
   
10. Click on the confirmation number to view the order details. Click on "edit" to make changes to the order and resubmit to the vendor.
    
    
    
    

Continue to the next topic: Requesting Car Services →