Aircraft Operators, Pilots and FBOs use FlightBridge to send service request orders. These requests arrive in your email inbox. You can also view these requests by logging into your FlightBridge Vendor account.

Customers often ask questions or request information that require your response via these requests. Your “click” in response to acknowledge their service request and providing answers to any questions, makes it virtually effortless to offer your customer the peace of mind that comes with knowing their request is appreciated.

Your customer has chosen to communicate electronically for several reasons:

• Shared desire to save time
• Work more efficiently
• Build a seamless, productive and lasting relationship
   

1. Watch for emails from FlightBridge Customer Service as these are car service order requests from your Customers using the FlightBridge system. Click the button within the email to easily respond.
   
   
    
2. The next screen is where you can select a fulfillment status, see any special instructions provided by the Customer, view the requested stops as well as the flight information.
   
   
   Select one of the response options to let your Customer know if you can or cannot fulfill their request. See step 3 in the guide below for a view of the confirmation pop up window.
   The route section will include the pickup address date and time along with any additional stops and stop notes the Customer has passed along.
   View special instructions requested by the Customer regarding the car service order.
   The Customer's contact information, vehicle type request, any special provisions, lead passenger name and passenger count can be found in the Request Summary. Select the Attachments button to view any files the Customer attached along with the order.
   Note the aircraft registration, arrival date/time, the Operator's trip number and the flight origin airport.
   
    
3.  When you select one of the three response options (Confirm Request, Mark as in Position or Decline Request), a pop up window will appear which you can utilize to set the request status by providing information such as a confirmation number, quote, invoice total and any fulfillment notes. Your Name is the only required field in order to Save the status.
   
   
    
4.  The Customer will then be notified of your status selection and the Request Status section will be updated accordingly.
   
   

Interested in a potential partnership opportunity? Click here to learn more about how service providers, vendors and suppliers partner with FlightBridge.