Traveler loyalty information can be stored in a profile at the time of booking, within the crew profile by a crew member, or by an administrator. A crew member with a user account may access their own profile to add/edit/delete loyalty information or an account administrator may update the crew profile on their behalf from the pax/crew listing.
Add Loyalty Number upon Booking Completion
The most common way to store loyalty information to a crew or passenger profile is for the scheduler or crew member to enter it at the time of booking for a hotel, rental car or airline reservation. Upon completion of booking, the loyalty number will be automatically stored to the profile and will automatically populate the next time you book that brand for that traveler.
Hotel
Rental Car
Airline
Crew Member with User Login Updates Loyalty Number
Crew members who have their own FlightBridge user logins to book their own services, may update their own loyalty numbers from their crew profiles. To access, go to Setup > My Account and then select Traveler Preferences.
Select the Add Loyalty Program button to open the data entry window for each program number you wish to store.
Select the program from the list, then enter the loyalty number and click Ok.
Once you have finished entering or editing all of the program numbers on the page, remember to click the Save button before exiting the Traveler Preferences screen.
Administrator Updates Loyalty Number
Administrators can add/edit/delete crew and passenger loyalty information from Setup > Traveler Profiles.
Use the search fields to locate the crew or passenger in the list, then select the crew member from the list, then select traveler preferences.
Select the Add Loyalty Program button to open the data entry window for each program number you wish to store.
Select the program from the list, then enter the loyalty number and click Ok.
Once you have finished entering or editing all of the program numbers on the page, remember to click the Save button before exiting the Traveler Preferences screen.
