One of the unique benefits of booking via FlightBridge is that most of the airlines are accredited by the Airlines Reporting Corporation (ARC). ARC accreditation signifies that a travel agency or carrier meets certain financial and business standards, allowing them to issue tickets directly through the ARC's settlement system. In addition to other protections, all bookings made on ARC accredited carriers are covered under ARC's standard void window. If voided, the funds are automatically returned to the credit card, if canceled, qualifying non-refundable bookings will be retained as a credit and qualifying refundable bookings will need to have refunds requested separately.
There are a few non-ARC or "Instant Sell" carriers that are bookable through FlightBridge that are not protected by the void window.
Click here to learn more → Non-ARC "Instant Sell" Commercial Airline Bookings
Cancellations to Airline Bookings
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Void This Reservation
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Cancel This Reservation
- Add Button
Cancellation (within standard void window)
Airline bookings can be voided in FlightBridge within roughly 24 hours of of the booking being made depending on the type of booking and when it was created. When a ticket is Voided, the payment is not fully processed by the bank and is still in a soft hold.
The authorization amount will fall off the credit card statement regardless of whether or not the Ticket was booked refundable or non-refundable.
Click the confirmation number to access booking details.
When the status is updated to ticketed, you will see a Void this reservation located in the Manage Your Booking section on the right hand panel of the air order under the payment information.
Click the button and on the pop up window, click Yes, void booking to confirm. This will cancel the booking with the airline.
Alert: If you run into an error when attempting to void an airline reservation which is within 24hrs from departing, this is likely due to the fact the the traveler has checked into their flight. Please contact FlightBridge Support for assistance with voiding.
Official Void Windows
Standard Bookings:
TICKET ISSUED |
LAST DAY TO VOID |
|---|---|
Monday |
Tuesday, 11:59PM Central Time |
Tuesday |
Wednesday, 11:59PM Central Time |
Wednesday |
Thursday, 11:59PM Central Time |
Thursday |
Friday, 11:59PM Central Time |
Friday |
Monday, 11:59PM Central Time |
Saturday |
Monday, 11:59PM Central Time |
Sunday |
Monday, 11:59PM Central Time |
Exchanged or credit applied:
TICKET ISSUED |
LAST DAY TO VOID |
|---|---|
Monday |
Monday, 11:59PM Central Time |
Tuesday |
Tuesday, 11:59PM Central Time |
Wednesday |
Wednesday, 11:59PM Central Time |
Thursday |
Thursday, 11:59PM Central Time |
Friday |
Friday, 11:59PM Central Time |
Saturday |
Saturday, 11:59PM Central Time |
Sunday |
Sunday, 11:59PM Central Time |
Cancellation (outside standard void window)
Info:
Canceled airline tickets will appear on an unused ticket report which can be viewed on the Unused Ticket Credit display under the Requests tab.
Click here to learn more → Unused Airline Tickets
To request a refund on eligible refundable fares instead of a future credit, please contact FlightBridge Support.
A refund for a canceled airline ticket can take more than one credit card billing cycle, depending on the speed of the airline and credit card company in processing the refund.
If the airline reservation was canceled directly with the Airline, you can update the status in FlightBridge. To reflect this change, click on the status button, then select Mark as Canceled. A window will open with a warning advising you that this does not cancel your reservation, it is only for record keeping.
You may then click Yes, mark as Canceled to update the status if you have already confirmed the cancellation with the airline.
Changes to Airline Bookings
If the booking was made within the last 24 hours, it is advisable to void and rebook your flight.
To make changes to commercial airline tickets booked via FlightBridge, you can use the 'Change This Reservation' button located in the Manage Your Booking section on the right hand panel of the air order under the payment information.
The following scenarios are not able to be exchanged from within FlightBridge.
- Original itinerary was a Round Trip Booking
- An unused eTicket credit has already been applied to the booking one or more times.
- The original ticket has already been exchanged at least once before or
- The ticket has been partially used or it is past the posted departure time.
If you need to make changes to a booking matching the above criteria, please reach out to FlightBridge Support at support@flightbridge.com or 404-835-5600 for manual assistance. For urgent, after-hours requests, select option 1 to be directed to our agency partner, Altour, for 24hr support.
For more information about on how to make changes to your flight, please reference our article: 'Change This Reservation' - Exchanging Commercial Airline in FlightBridge
Info: Selecting seats, adding baggage and making changes to airline reservations can be done via the airline's website, app or by calling them directly. Click here to learn more → Airline Seat Selection and Upgrades
Please note that any changes made by the airline directly will transfer ownership of the record to the airline, thereby restricting FlightBridge Support or Travel Leaders Corporate from accessing or making further changes to the ticket.
