Send FBO Arrival and Departure notifications and receive Acknowledgements from the FBO including service status updates.

1. From the Active and Upcoming Trips screen, select Notify FBO once you have all of your services arranged on a trip.
   
   
   If you're working from your main Schedule View select your leg and click Add FBO.
   
   
   
   
2. Once on the FBO Notification screen, you will have the opportunity to request additional services or type in a personalized message regarding your arrival.
   
   
    The FBO will receive your contact details, tail number, aircraft type, number of passengers/crew and departure date/time.
   Type in any questions/info you have for the FBO regarding your arrival. You can choose from previously created Standard Notes to save time.
    If you select to share your crew and/or passenger manifest on arrival and/or departure, the names of the travelers will be made visible to the FBO. 
    Add a pull up lead time in minutes for the FBO to be made aware of the time you would like your aircraft pulled on the line.
    Select from Available Services at this FBO. The selected services will move to the "Your Requested Services" section.
    Enter any notes that pertain to the service selected. Click on  to remove a service from the list of Your Requested Services.
    You will have the option to choose FBO Arrange or Self-Service upon selecting services such as Hotel, Catering, Car Rental, Arrival Limo or Departure Limo. You can begin your booking or order directly from this screen. Once your booking is complete, click to return to the FBO Notification screen.
    Select the Notify FBO button to submit your Arrival Notification.
   Select Discard Notification to delete the Arrival Notification.
    The Status History will display when the order was created, submitted, changed, cancelled and by whom.
   
   
3. After you select to notify the FBO, a confirmation screen will appear. Click Yes to proceed with sending the FBO notification or No to go back.
   
   
   
   
4. Once the Arrival Notification is submitted to the FBO, you will be brought to the Active and Upcoming Trip screen. Here you will see the Arrival FBO Notification you just submitted along with any service orders you created.
   
   
   
5. The Fulfillment Status will change from Pending to Requested to Viewed and ultimately Acknowledged once the FBO CSR confirms your arrival notification. The updates can be seen on the trip listing. Any services that have not been confirmed will show up in your Watchlist.
   
   
   
6. If you click on the Confirmation number/Name, you can see their response back to your inquiry. You will also receive a confirmation email.
   
   
   
7. You can also access the confirmed rental car reservation from the Schedule View by clicking on the leg.
   
   
   
   

Continue to the next topic: Cancellation of Bookings →